AT&T ranks #1 in Customer Satisfaction for both Medium Business and Large Enterprise Internet Service, according to the J.D. Power 2025 U.S. Business Internet Satisfaction Study¹. AT&T is also the most awarded provider for Large Enterprise Internet Service, achieving this distinction for eight consecutive years², and has been recognized for Medium Business Internet Service for three consecutive years.

Figure 1. AT&T Tops J.D. Power Rankings for Customer Satisfaction in Large Enterprise and Medium Business Internet Services.

AT&T continues to demonstrate its commitment to providing reliable, innovative, and customer-focused internet solutions for businesses of all sizes. In the J.D. Power 2025 Business Internet Satisfaction Study, AT&T ranks #1 in Customer Satisfaction for both Medium Business and Large Enterprise Internet Service, highlighting its leadership in delivering the secure, converged connectivity businesses need to succeed. Figure 1. AT&T Tops J.D. Power Rankings for Customer Satisfaction in Large Enterprise and Medium Business Internet Services.

AT&T’s award-winning record reinforces its position as an industry leader. The company is the only brand to earn 8 consecutive years of recognition for Customer Satisfaction in Large Enterprise Internet Service, making it the most awarded provider in this category according to J.D. Power. It has also been recognized for Medium Business Internet Service for 3 consecutive years, further solidifying its reputation as a trusted partner for businesses of all sizes.

“Receiving this recognition year after year is a testament to our reliable connectivity, secure network, and experts who truly understand the unique needs of each business,” said Melissa Arnoldi, executive vice president and general manager of AT&T Business. “As technology evolves and transforms the way businesses operate, we’re proud to provide the excellent connectivity that is the backbone of every business, from start-ups to Fortune 500 companies.”

With nearly 150 years of expertise, AT&T delivers reliable fiber and 5G networks built for decades of performance. In 2024 alone, the company invested $22.1 billion primarily in its networks, supporting nearly 2.5 million businesses and government agencies worldwide with cutting-edge solutions that enhance productivity and connectivity. With a proven track record of excellence and a commitment to continuous improvement, AT&T remains the trusted choice for businesses across the nation.

J.D. Power has named AT&T #1 in Customer Satisfaction for both Large Enterprise and Medium Business Internet Services in the 2025 U.S. Business Internet Satisfaction Study. This highlights AT&T’s leadership in delivering reliable, high-quality internet solutions to businesses of all sizes.

Large Enterprise Leadership

AT&T has earned top honors for Large Enterprise Internet Service, marking eight consecutive years of recognition. This distinction underscores AT&T’s consistent focus on performance, reliability, and customer-centric service for large-scale businesses.

Medium Business Excellence

For Medium Business Internet Service, AT&T has been recognized for three consecutive years. This demonstrates the company’s dedication to understanding and meeting the unique connectivity needs of mid-sized businesses.

Commitment to Innovation and Reliability

AT&T combines nearly 150 years of expertise with ongoing investment in fiber and 5G networks, ensuring secure, converged connectivity that empowers businesses to operate efficiently and scale confidently.

Trusted Business Partner

With a proven track record and continuous improvement, AT&T remains the trusted choice for millions of businesses and government agencies, providing advanced solutions that enhance productivity and support long-term growth.

Reference:

1. https://about.att.com/story/2025/jdpower-internet-service-award.html

Cite this article:

Priyadharshini S (2025), J.D. Power Names AT&T #1 In Customer Satisfaction for Large Enterprise and Medium Business Internet Services, AnaTechMaz, pp. 124