A year-long survey reveals that people in the US are becoming more receptive to artificial intelligence, likely driven by effective marketing and the engaging responses of AI chatbots.

Figure 1. AI Gaining Trust and Becoming More Human-Like.

Improved Interaction Quality:

AI, especially chatbots, has become better at understanding and responding to human language, making interactions feel more natural and conversational. Figure 1 shows AI Gaining Trust and Becoming More Human-Like.

Increased Familiarity:

As AI becomes more integrated into daily life, such as in customer service, virtual assistants, and social media, people are getting used to engaging with AI, which builds trust over time.

Marketing Influence:

Strategic marketing has played a key role in shifting perceptions, with companies highlighting the benefits of AI and how it can enhance personal and professional lives.

Perceived Human-Like Qualities:

AI systems are increasingly designed to simulate human-like behaviors, such as empathy, humor, and adaptability, making them seem more relatable and trustworthy.

Positive User Experiences:

As more people interact with AI and experience its efficiency and helpfulness, they are more likely to develop a positive view of its capabilities.

Security and Ethics Improvements:

Advances in AI security and ethical frameworks are also contributing to higher levels of trust, as users feel more confident that their data is protected and used responsibly.

Enhanced Personalization:

AI's ability to learn and adapt to individual preferences allows for more tailored experiences, whether in customer service, entertainment, or shopping. This personal touch makes AI feel more human-like and relevant.

Improved Efficiency:

AI can process and analyze large amounts of data quickly, offering real-time solutions and responses. This efficiency helps streamline processes and saves users time, creating trust in AI's capabilities.

Accessibility and Convenience:

AI-powered tools, like voice assistants and chatbots, are available 24/7, providing users with easy and constant access to information or support, which builds trust in its reliability and usefulness.

Emotional Engagement:

Advanced AI systems are designed to recognize and respond to human emotions. This empathetic approach helps establish stronger connections with users, making AI interactions feel more human and relatable.

Continuous Improvement:

AI is constantly evolving through machine learning, meaning it gets smarter and more accurate over time. Users can see tangible improvements in AI performance, leading to greater trust in its long-term benefits.

Source: New Scientist

Cite this article:

Priyadharshini S (2024), “AI Is Gaining More Trust and Being Seen as Increasingly Human-Like”,AnaTechmaz, pp. 296