Journal of Computing and Natural Science

The Rise of Robotic Process Automation in the Banking Sector: Streamlining Operations and Improving Efficiency

Journal of Computing and Natural Science

Received On : 02 January 2023

Revised On : 10 June 2023

Accepted On : 05 August 2023

Published On : 05 January 2024

Volume 04, Issue 01

Pages : 031-040


Robot Process Automation (RPA) is a type of business process automation that relies on software robots (bots) or artificial intelligence (AI) agents. This phenomenon is sometimes denoted as software robotics, which should not be conflated with robot software. This study investigates the increasing prevalence of RPA across several sectors, with a specific focus on its use in back-office functions. RPA software, exemplified by platforms like Blue Prism, Automation Anywhere, and UiPath, replicates human-computer interactions in order to automate operations that are repetitive and governed by predefined rules. This technology offers many advantages, including cost reduction, mistake minimization, and risk elimination. This research investigates many domains in which RPA may be used, including credible business transformation, content migrations, web crawling/OSINT, and IT department enablement. Additionally, it emphasizes the significant responsibilities within RPA operations, including process architects, technologists, and personnel involved in continuous support and maintenance. The study includes case studies conducted within the banking industry, which demonstrate the potential of RPA in augmenting both customer happiness and productivity. The market report anticipates substantial expansion in the market for RPA software, whereby industry leaders such as UiPath, Automation Anywhere, and Blue Prism are expected to play a dominant role.


Robot Process Automation, Intelligent Process Automation, Customer Relationship Management, Enterprise Resource Planning, Automation Anywhere.

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We would like to thank Reviewers for taking the time and effort necessary to review the manuscript. We sincerely appreciate all valuable comments and suggestions, which helped us to improve the quality of the manuscript.


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Cite this article

Abdulhaq Abildtrup, “The Rise of Robotic Process Automation in the Banking Sector: Streamlining Operations and Improving Efficiency”, Journal of Computing and Natural Science, vol.4, no.1, pp. 031-040, January 2024. doi: 10.53759/181X/JCNS202404004.


© 2024 Abdulhaq Abildtrup. This is an open access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.