Robot Process Automation (RPA) is a type of business process automation that relies on software robots (bots) or artificial intelligence (AI) agents. This phenomenon is sometimes denoted as software robotics, which should not be conflated with robot software. This study investigates the increasing prevalence of RPA across several sectors, with a specific focus on its use in back-office functions. RPA software, exemplified by platforms like Blue Prism, Automation Anywhere, and UiPath, replicates human-computer interactions in order to automate operations that are repetitive and governed by predefined rules. This technology offers many advantages, including cost reduction, mistake minimization, and risk elimination. This research investigates many domains in which RPA may be used, including credible business transformation, content migrations, web crawling/OSINT, and IT department enablement. Additionally, it emphasizes the significant responsibilities within RPA operations, including process architects, technologists, and personnel involved in continuous support and maintenance. The study includes case studies conducted within the banking industry, which demonstrate the potential of RPA in augmenting both customer happiness and productivity. The market report anticipates substantial expansion in the market for RPA software, whereby industry leaders such as UiPath, Automation Anywhere, and Blue Prism are expected to play a dominant role.
Keywords
Robot Process Automation, Intelligent Process Automation, Customer Relationship Management, Enterprise Resource Planning, Automation Anywhere.
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Abdulhaq Abildtrup
Abdulhaq Abildtrup
Department of Computer Science and Engineering Yonsei University, Seoul, Korea.
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Cite this article
Abdulhaq Abildtrup, “The Rise of Robotic Process Automation in the Banking Sector: Streamlining Operations and Improving Efficiency”, Journal of Computing and Natural Science, vol.4, no.1, pp. 031-040, January 2024. doi: 10.53759/181X/JCNS202404004.
