Hyperautomation is a term used to describe the combination of multiple technologies, including artificial intelligence (AI), robotic process automation (RPA), and other automation tools, to automate complex business processes end-to-end. This approach can help organizations improve efficiency, reduce errors, and enhance the overall customer experience.

Hyperautomation involves automating not only routine, repetitive tasks but also more complex, decision-making processes that typically require human intervention. It involves using AI and machine learning algorithms to automate decision-making processes, such as those involving data analysis, natural language processing, and image recognition. By combining these technologies, organizations can create a more intelligent and responsive automation system that can adapt to changing business requirements.

Figure 1. Hyperautomation [1]

Hyperautomation offers several benefits to organizations that adopt this approach, including:

1. Improved efficiency: Hyperautomation can automate time-consuming, repetitive tasks, allowing employees to focus on higher-value work. This can improve productivity and reduce operational costs.
2. Increased accuracy: Automation can reduce the risk of human errors, improving the accuracy of business processes and reducing the need for rework.
3. Enhanced customer experience: By streamlining business processes, hyperautomation can improve the overall customer experience, resulting in increased customer satisfaction and loyalty.
4. Better decision-making: Hyperautomation can analyze vast amounts of data quickly and accurately, providing insights that can help organizations make better-informed decisions.
5. Increased agility: Hyperautomation can make organizations more agile and responsive to changes in the market, enabling them to adapt quickly to changing business requirements.
6. Cost savings: Hyperautomation can reduce operational costs by automating routine tasks, reducing the need for manual labor, and improving the efficiency of business processes.

Hyperautomation is particularly relevant in industries such as healthcare, finance, and manufacturing, where there are many routine processes that can be automated. By implementing hyperautomation, organizations can streamline these processes, reduce errors, and improve the overall quality of service they provide to their customers.

References:

1. https://www.absolutdata.com/blog/finding-a-use-case-for-hyperautomation-a-case-study-absolutdata/

Cite this article:

Hana M (2023), Hyperautomation, AnaTechmaz, pp.207