The use of Information and communication technology (ICT) plays a pivotal role in facilitating the operation of the modern economy. One potential outcome of investing in and improving our country's ICT is an augmentation in productivity. However, the impact of this phenomenon may be influenced by the level of ICT advancement and productivity already established inside the nation, alongside the amount of investment or expenditure dedicated to ICT. Moreover, after a designated timeframe, the utilization of ICT may potentially influence the advancement of productivity. Hence, it is important to differentiate the temporal scope and magnitude of impact of ICT in countries characterized by high and low levels of productivity, in order to effectively devise ICT development strategies. This article explores the significance of investing in contemporary data storage, infrastructure, and communication technologies for firms seeking to expand their worldwide presence. The importance of organizations allocating funds towards technological advancements, transitioning to cloud-based infrastructure, and implementing unified communication systems is emphasized. The article further emphasizes the significance of contemporary business technologies, like point of sale (POS, enterprise resource planning (ERP), and customer relationship management (CRM). This paper also addresses the challenges and opportunities involved in the formulation of an information technology globalization strategy.
Keywords
Information and Communication Technologies, Network Operations Center, Enterprise Resource Planning, Point of Sale, Customer Relationship Management.
T. DeStefano, R. Kneller, and J. Timmis, “Broadband infrastructure, ICT use and firm performance: Evidence for UK firms,” Journal of Economic Behavior & Organization, vol. 155, pp. 110–139, Nov. 2018, doi: 10.1016/j.jebo.2018.08.020.
R. Rajaguru and M. J. Matanda, “Role of compatibility and supply chain process integration in facilitating supply chain capabilities and organizational performance,” Supply Chain Management: An International Journal, vol. 24, no. 2, pp. 301–316, Mar. 2019, doi: 10.1108/scm-05-2017-0187.
F. Shahzad, J. Du, I. Khan, M. Shahbaz, M. Murad, and M. A. S. Khan, “Untangling the influence of organizational compatibility on green supply chain management efforts to boost organizational performance through information technology capabilities,” Journal of Cleaner Production, vol. 266, p. 122029, Sep. 2020, doi: 10.1016/j.jclepro.2020.122029.
A. Realyvásquez, A. A. Maldonado-Macías, J. L. García-Alcaraz, and J. Blanco-Fernández, “Effects of Organizational Macro ergonomic Compatibility Elements over Manufacturing Systems’ Performance,” Procedia Manufacturing, vol. 3, pp. 5715–5722, 2015, doi: 10.1016/j.promfg.2015.07.807.
R. T. Yanushevsky, “Optimal strategic planning problems in manufacturing based on the input-output models,” Applied Mathematical Modelling, vol. 16, no. 4, pp. 208–213, Apr. 1992, doi: 10.1016/0307-904x(92)90059-c.
N. Roztocki, P. Soja, and H. R. Weistroffer, “The role of information and communication technologies in socioeconomic development: towards a multi-dimensional framework,” Information Technology for Development, vol. 25, no. 2, pp. 171–183, Apr. 2019, doi: 10.1080/02681102.2019.1596654.
A. A. (Alex) Alblas and J. C. (Hans) Wortmann, “Function-technology platforms improve efficiency in high-tech equipment manufacturing,” International Journal of Operations & Production Management, vol. 34, no. 4, pp. 447–476, Apr. 2014, doi: 10.1108/ijopm-06-2012-0221.
C. F. I. Blumzon and A.-T. Pănescu, “Data Storage,” Good Research Practice in Non-Clinical Pharmacology and Biomedicine, pp. 277–297, 2019, doi: 10.1007/164_2019_288.
W. Bux and I. Iliadis, “Performance of greedy garbage collection in flash-based solid-state drives,” Performance Evaluation, vol. 67, no. 11, pp. 1172–1186, Nov. 2010, doi: 10.1016/j.peva.2010.07.003.
T. Jacob, D. L. Tennenbaum, and G. Krahn, “Factors Influencing the Reliability and Validity of Observation Data,” Family Interaction and Psychopathology, pp. 297–328, 1987, doi: 10.1007/978-1-4899-0840-7_8.
G. Blokdyk, “Contact Management Software the Ultimate Step-By-Step Guide”, 5starcooks, 2018.
A. Goodman, C. Guell, J. Panter, N. R. Jones, and D. Ogilvie, “Healthy travel and the socio-economic structure of car commuting in Cambridge, UK: A mixed-methods analysis,” Social Science & Medicine, vol. 74, no. 12, pp. 1929–1938, Jun. 2012, doi: 10.1016/j.socscimed.2012.01.042.
Y. Engeström and A. Sannino, “Studies of expansive learning: Foundations, findings and future challenges,” Educational Research Review, vol. 5, no. 1, pp. 1–24, Jan. 2010, doi: 10.1016/j.edurev.2009.12.002.
R. Atkinson, “Project management: cost, time and quality, two best guesses and a phenomenon, it’s time to accept other success criteria,” International Journal of Project Management, vol. 17, no. 6, pp. 337–342, Dec. 1999, doi: 10.1016/s0263-7863(98)00069-6.
R. Joslin and R. Müller, “Relationships between a project management methodology and project success in different project governance contexts,” International Journal of Project Management, vol. 33, no. 6, pp. 1377–1392, Aug. 2015, doi: 10.1016/j.ijproman.2015.03.005.
M. Špundak, “Mixed Agile/Traditional Project Management Methodology – Reality or Illusion?” Procedia - Social and Behavioral Sciences, vol. 119, pp. 939–948, Mar. 2014, doi: 10.1016/j.sbspro.2014.03.105.
O. McHugh and M. Hogan, “Investigating the rationale for adopting an internationally-recognised project management methodology in Ireland: The view of the project manager,” International Journal of Project Management, vol. 29, no. 5, pp. 637–646, Jul. 2011, doi: 10.1016/j.ijproman.2010.05.001.
C. Coughlan et al., “Recurrent implantation failure: definition and management,” Reproductive BioMedicine Online, vol. 28, no. 1, pp. 14–38, Jan. 2014, doi: 10.1016/j.rbmo.2013.08.011.
F. J. Armour, S. H. Kaisler, and S. Y. Liu, “A big-picture look at enterprise architectures,” IT Professional, vol. 1, no. 1, pp. 35–42, Jan. 1999, doi: 10.1109/6294.774792.
G. T. Cook et al., “Best practice methodology for 14C calibration of marine and mixed terrestrial/marine samples,” Quaternary Geochronology, vol. 27, pp. 164–171, Apr. 2015, doi: 10.1016/j.quageo.2015.02.024.
M. Yunis, A. Tarhini, and A. Kassar, “The role of ICT and innovation in enhancing organizational performance: The catalysing effect of corporate entrepreneurship,” Journal of Business Research, vol. 88, pp. 344–356, Jul. 2018, doi: 10.1016/j.jbusres.2017.12.030.
I. Garcı́a, M. C. Ortiz, L. Sarabia, C. Vilches, and E. Gredilla, “Advances in methodology for the validation of methods according to the International Organization for Standardization,” Journal of Chromatography A, vol. 992, no. 1–2, pp. 11–27, Apr. 2003, doi: 10.1016/s0021-9673(03)00246-2.
Z. Bar-Yossef, T. S. Jayram, R. Kumar, and D. Sivakumar, “An information statistics approach to data stream and communication complexity,” Journal of Computer and System Sciences, vol. 68, no. 4, pp. 702–732, Jun. 2004, doi: 10.1016/j.jcss.2003.11.006.
G. Dosi, O. Marsili, L. Orsenigo, and R. Salvatore, “Learning, market selection and the evolution of industrial structures,” Small Business Economics, vol. 7, no. 6, pp. 411–436, Dec. 1995, doi: 10.1007/bf01112463.
N. Papadopoulos, H. Chen, and D. R. Thomas, “Toward a tradeoff model for international market selection,” International Business Review, vol. 11, no. 2, pp. 165–192, Apr. 2002, doi: 10.1016/s0969-5931(01)00054-3.
Y.-Z. Shi, P.-Y. Ho, and W.-S. Siu, “Market Entry Mode Selection: The Experience of Small Firms in Hong Kong Investing in China,” Asia Pacific Business Review, vol. 8, no. 1, pp. 19–41, Oct. 2001, doi: 10.1080/713999128.
M. Li, W. Lou, and K. Ren, “Data security and privacy in wireless body area networks,” IEEE Wireless Communications, vol. 17, no. 1, pp. 51–58, Feb. 2010, doi: 10.1109/mwc.2010.5416350.
CRediT Author Statement
The authors confirm contribution to the paper as follows:
Conceptualization: Adia Liu and Fabio Eva; Methodology: Adia Liu; Writing- Original Draft Preparation: Fabio Eva; Investigation: Adia Liu and Fabio Eva; Supervision: Adia Liu; Validation: Adia Liu and Fabio Eva; Writing- Reviewing and Editing: Adia Liu and Fabio Eva. All authors reviewed the results and approved the final version of the manuscript.
Acknowledgements
Author(s) thanks to Dr.Adia Liu for this research completion and support.
Funding
No funding was received to assist with the preparation of this manuscript.
Ethics declarations
Conflict of interest
The authors have no conflicts of interest to declare that are relevant to the content of this article.
Availability of data and materials
No data available for above study.
Author information
Contributions
All authors have equal contribution in the paper and all authors have read and agreed to the published version of the manuscript.
Corresponding author
Adia Liu
SKEMA Business School, Universite Cote d’Azur, Lille, France.
Open Access This article is licensed under a Creative Commons Attribution NoDerivs is a more restrictive license. It allows you to redistribute the material commercially or non-commercially but the user cannot make any changes whatsoever to the original, i.e. no derivatives of the original work. To view a copy of this license, visit https://creativecommons.org/licenses/by-nc-nd/4.0/
Cite this article
Adia Liu and Fabio Eva, “Upgrading Infrastructure and Communication Technologies for Organizational Success - A Comprehensive Review”, Journal of Enterprise and Business Intelligence, vol.5, no.1, pp. 019-029, January 2025. doi: 10.53759/5181/JEBI202505003.
