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ABOUT US

Complaints Process

Complaint about Scientific Content

Authors may contact the relevant book to file a complaint.

The Editor-in-Chief or the Handling Editor will consider the Authors’ argument and the Reviewers’ reports, and will decide whether:

  • The decision to reject should stand
  • Another independent opinion is required
  • The appeal should be considered

The complainant will be informed of the decision with an explanation when appropriate. Decisions on appeals are final and new submissions take priority over appeals.

Complaint about Processes

Authors may contact the book directly to raise a complaint concerning the process. The Editor-in-Chief together with the Handling Editor will investigate the matter. The complainant will be given appropriate feedback. Feedback is provided to relevant stakeholders to improve processes and procedures.

Complaint about Publication Ethics

Authors may send an email to anapubpublications@anapub.co.ke concerning ethical issues or complaints.