WhatsApp users in India can now access DigiLocker using the government's MyGov Helpdesk chatbot. This will enable users to create and authenticate their DigiLocker account as well as download documents such as PAN card, driving licence, and insurance policy documents, among others, by directly using the instant messaging app. DigiLocker is claimed to have over 100 million registered users who have issued over five billion documents to date. The new development will allow users to get their official documents on their mobile devices, without requiring them to download the dedicated DigiLocker app or accessing its website.

Figure 1. WhatsApp Users Can Now Access DigiLocker Using MyGov Helpdesk Chatbot

Figure 1 shows citizen engagement platform MyGov on Monday announced the update of the MyGov Helpdesk on WhatsApp to bring access to the DigiLocker service.

Using the update, WhatsApp users in India will now be able to access DigiLocker by sending a message saying “DigiLocker” at +91-9013151515 on the messaging app. It will bring options to let users create and authenticate their DigiLocker account as well as download documents, namely PAN card, driving licence, CBSE Class 10 passing certificate, Class 10 marksheet, Class 12 marksheet, vehicle registration certificate (RC), two-wheeler insurance policy of two-wheeler, and life and non-life insurance policy. [2]

Offering Digilocker services on the MyGov Helpdesk is a natural progression and a step towards providing citizens with simplified access to essential services via WhatsApp’s easy and accessible platform.

With almost 100 Million+ people already registered on Digilocker and 5 Billion+ documents issued till date, the service on WhatsApp will digitally empower millions by helping them access authentic documents and information, right from within their phones. This is in line with the vision of PM Modi to streamline and improve the delivery of public services. [3]

References:

1. https://gadgets360.com/apps/news/whatsapp-digilocker-mygov-helpdesk-update-chatbot-download-documents-how-to-use-3000943#pfrom=topstory
2. https://www.onlinewiki.in/wiki/technology/whatsapp-users-can-now-access-digilocker-using-mygov-helpdesk-chatbot/
3. https://www.zeebiz.com/personal-finance/news-digilocker-on-whatsapp-citizens-can-now-access-digilocker-services-on-whatsapp-via-mygov-helpdesk-185337

Cite this article:

Thanusri swetha J (2022), WhatsApp Users Can Now Access DigiLocker Using MyGov Helpdesk Chatbot, AnaTechMaz, pp. 83